We truly value our customers, and it is our goal to ensure your concerns are addressed as promptly as possible. On this page, you may find answers to anticipated questions that you may have for us. If your concern is not addressed below, please feel free to contact us.
I Have Trouble Logging In.
Passwords are case sensitive. We suggest you first check if your "caps lock" is on. If it still does not work, please click the "reset your password" link and follow the prompts. If you are still having difficulty, please do not hesitate to contact us and we will help you resolve the issue immediately.
Is Your Service Transactional Or Subscription Based?
A majority of our products can be purchased on both a transactional "per property" or subscription basis. For products that are typically used for multiple locations or companies, they are available on a subscription basis to provide you with the best value.
Can I Purchase Products Individually?
Absolutely! While we believe that WorkBench provides the best value, we understand that you may just be missing that one piece of information that can be found in one of our other product offerings.
I Do Not See A Solution that I Need.
We are continually innovating and while our solutions are not bespoke, we certainly work with our customers to understand and address their requirements. Please contact your sales/customer support representative if you need a solution that is not listed on our website.
Will I Have Access To The Data I Need, Anytime?
You will have 24/7 REAL-TIME access to the data, as well as a member of our support staff who will be available during business hours. There will be scheduled site maintenance, during which you may not be able to access your data. Rest assured, however; that maintenance occurs during off-business hours, and you will be given advanced notice.